|November 29, 2010|
Sometimes first impressions can be misleading, and nothing could be more true than our introduction to Kauri Cliffs, 6 years ago. My brother, sister-in-law, and I were visiting New Zealand for the first time. As we were driven towards the main house, I'll never forget seeing two guys dressed up in blazers, rep ties, and Khaki pants waiting to greet us. I looked at us in jeans, t-shirts, and flip-flops and wondered for a moment if we arriving at Bel-Air Country Club by mistake rather than an exclusive lodge in the Bay of Islands. Regardless, we felt under dressed and just a little out of place.
The two guys were Jay Robertson, General Manager, and John Lewis, Guest Relations Manager. They made us feel immediately at home. John, by providing my brother and I jackets and a selection of ties for dinner that evening; Jay, by letting his young puppy Babu greet us after dinner where he tried to mate with my sister-in-law Elizabeth on the steps of the Lodge. It was a stay to remember and it's also where I realized that golf and I just don't go well together. Losing a box of balls by the 3rd hole seemed like a good opportunity for me to opt-out and offer to drive the cart instead!
Returning a few weeks ago, Babu has grown up and moved to the South Island, but John Lewis is still there and honestly he makes the whole place light up. Yes, it's beautiful, the golf is amazing and the surrounding countryside spectacular, but it's always the people who make the difference. John, is one of those people. John has been with Kauri Cliffs and the Robertson family since 2003. When he's not finding jackets and ties for bums like my brother and me, you'll find him plumping pillows in the Living Room, pouring a mean cocktail, and playing some great piano. Just ask him who's sung along with him some evenings at the Lodge…!
GBB says: John says it best. " After 7 years, every day is like my first day of work here. Great guests and we have had exceptional staff over the years to work with. The Lodge and the view - it doesn't get much better."
Kauri Cliffs Matauri Bay, New Zeland